- 1.About Us
- 2.Deposit
Welcome to FaChai
-- award-winning online gaming provider.
Established in 2006, FaChai quickly developed its brand and reputation as the market leader in the global online gaming industry. The brand was founded with the principles of trust and credibility at its core, defining the ethos for the company's activities to this day. FaChai ; has consistently demonstrated a clear focus on enriching your gaming experience. The FaChai proudly offers you a wide variety of online gaming brands, each providing its own unique, entertaining and exciting range of games, opportunities, prizes and much more.Is it legal?
We run our casino under the Philippines gaming license, issued by the PAGCOR. The PAGCOR is an independent regulatory body that makes sure casinos adhere to the practices and regulations that apply to online casinos
This means we follow the most rigorous practices when it comes to player protection and responsible gaming, and that our Players are protected by the law.Is it secure?
Yes! we got tech team monitor 24/7 non stop all year. We adhere to the highest security standards and implement them in every area of our activity. With the use of the leading programs and protocols in this field, we ensure the safety and integrity of your personal information at all times.Deposit
The deposit options offered may vary depending on your country of residence, for accurate information on the methods available to you please visit the member center.
You will get the balance within 5 minutes in most of the timeAvailable Deposit Time
Open for 24 hoursDeposit Amount Limit
Bank Transfer：Bank Transfer: minimum 50 USD or equal, maximum 2000 USD or equal
Other ：minimum 80 USD or equal, maximum 3000 USD or equalMethods of Payment
What we supported: bank transfer and other
We are keep working on the payment solutions, if you don't get the balance within 20 minutes, please contact us for future informationWithdrawal
FaChai will payout with in 10 minutes in most of the time
Withdrawal Time
You may request a withdraw with 24 hrs FaChai will payout within 10 minutes in most of the time, please refer to a particular payment gateway.Withdrawal Amount
Minimum per request: 100 USD or equal.
Maximum per day: 100,000 USD or equal.
Note: you have to reach the turnover to have a withdrawal request.Withdrawal fee
We don't charge anything for withdrawing。Failing on withdrawal?
- If you have reached the turnover for withdrawal?
- If you have an active bonus, you cannot withdraw your bonus balance until the bonus is complete.
- If you provide the wrong bank information or the bank is frozen?
How to edit my personal information?
Please contact the customer support to change the correct bank account, payee name and so on.Here at FaChai , we provide a wide range of games
Live Casino
Real dealers, real action and real wins...it's the closest you can get to playing in a real casino!- Roulette: Place chips on your favourite numbers and see if Lady Luck is on your side!
- Blackjack: Get as close as you can to a total of 21, but be careful you don't go bust!
- Baccarat: Step up to the Baccarat table and test your skills!
Slot Games
With a simple format and fun features, online slots offer a relaxed, low-pressure gaming experience. There are tons of games to choose from, you can always find the one you like.
Each game has its own instructions, so even if you’ve never played slots online before, you’ll quickly get to understand which symbols to look out for and how paylines work.
Many online slots have free spins rounds where you can spin the reels without staking your cash and exciting features that offer you more chances to win cash prizes.Card Games(PVP)
At FaChai we pride ourselves on our unique software and approach to playing online. Card games are a stand-alone poker software, so you'll only play against other real players.
We are offering is one of the best you can find anywhere. With daily poker promotions and poker satellites, anyone from amateur to professional can enjoy serious wins with us.Lotto Games
Game introduction
In order to make the purchasing lottery more interesting, FaChai provides rich and interesting gameplay such as single, double, and direct selection. You can choose different gameplay to buy lottery.Single
Single betting is the most basic form of betting, that is, the buyer directly selects a specified number of numbers to form a lottery ticket according to the rules of the corresponding lottery.Duplex
Compared with single betting, multiple betting refers to a betting method in which the purchaser chooses more than the number of regular lottery numbers when buying a lottery ticket and forms a group of betting. Numbers exceeding the specified number will be arranged and combined into multiple lottery tickets according to the specified number of winning numbers. While increasing the chance of winning, the betting amount will increase accordingly.Direct election
Direct selection means that the selected number is the same as the lottery number and the order is the same to win the prize.Group selection
Number types other than direct selection are called group selection. The number selected by the group selection can be different in position and sequence from the winning numbers, but the numbers must be exactly the same to win the prize.Chase number
Number chase refers to the purchase of the same betting number for multiple consecutive periods; after a member initiates a task, the system will automatically purchase betting numbers for multiple consecutive periods as required by the task. Vientiane provides three types of tracking numbers: same time tracking, double tracking, and profit rate tracking.Chase rules:
- The player can initiate a number chase task at any time, and the player chases the number without affecting the purchase of other lottery tickets;
- Initiating an order for tracking number tasks, the amount required for tracking numbers will be deducted at one time. If the main account is not satisfied, the task will not be initiated;
- When the number chase task meets the number chase stop condition set by the player, the system will automatically terminate the number chase task. If there is still remaining outstanding number, the system will automatically refund the remaining number of the number chase amount to the player's lottery purchase account ；
- Players can cancel any unreceived number chase task or terminate the entire number chase task at any time. The amount of the number chase that has not been chased is automatically refunded to the player's lottery account.
- The maximum number of periods that can be tracked for high-frequency games is the total number of periods within 24 hours of the color. In case of order cancellation, the period will be skipped and the next period will be continued until the number chase stop condition set by the player is met or the chase is completed.
Cancel order
Players withdraw orders:
The cancellation of any color game must be done before the betting is stopped. After the current betting time expires, the cancellation operation will no longer be possible. The cancellation of the tracking order needs to go to the "View Tracking Information" to cancel the order.
Order cancellation due to no prize draw:
If the lottery number is not obtained for more than 24 hours, the system will withdraw the order and refund for the exceeding period, and the order will be postponed. After the order is cancelled, if the official lottery is drawn, the cancellation will still be processed.Award process
When you win the prize, the system will automatically distribute the prize, and all the prize money will be distributed to your account, which can be refreshed in the balance to check.Winning view
After the results of each lottery are announced, after logging in to FaChai, you can check the winning and bonus situation of your betting plan in the game record.Sport Games
Are you a football lover? Come to play with us! we have all the sport events worldwide you want- Football
- Basketball
- Baseball
- Tennis
- Table Tennis
- Badminton
- Boxing
- Chess
- Cycling
- Darts
- Golf
- Handball
- Horse Racing
- Ice Hockey
- Rugby
- Snooker
- Squash
- Valleyball
- Esports (online gaming competition)
- Vitur Sports
Terms and Conditions
《FaChai》is an online gaming platform operator that holds a legal business license of the Philippines and it's protected and restricted by relevant laws. Before logging in to use the services, please read the following carefully and confirm that the use of platform services complies with the laws and regulations of the country and place of residence. We do not take any responsibility for any violation of local regulations by users. Once the user login to the platform, it is deemed to have fully accepted all the regulations of the platform.
Transaction agreement
- 1.
In order to avoid disputes when betting on this website, members must read the rules set by this platform before entering the website. Once the customer enters this website with "I agree" to place a bet, it is deemed to have accepted this entertainment All agreements and rules of the platform.
- 2.
Please modify your login password and fund password regularly. Members are responsible for ensuring the confidentiality of their account and login information. Any online betting made with member account and password will be considered valid. Please change the password from time to time. If the account password is stolen, the platform will not be liable for compensation.
- 3.
Betting related terms:
- 1.
If online betting is not successfully submitted, the bet will be considered invalid.
- 2.
When the player is automatically or forcibly disconnected during the draw and there is no result, it will not affect the result of the draw settlement.
- 3.
If there is no prize draw on the official website or the result of the draw is wrong, the platform will refund the prize or purchase according to the actual situation;
- 4.
In the event of irresistible disasters, hacker intrusions, or network problems causing data loss, the announcement on this platform is the final plan.
- 5.
This platform will record all electronic transactions. If there is any dispute, this platform will take the betting record as the standard.
- 4.
If it is discovered by this platform that a member has made bets by improper methods (using plug-ins) or any betting that is harmful to the interests of the platform by individual or group betting in any abnormal manner, the platform reserves the right to cancel such bets and Bonus generated by betting, and deactivate the member account. Regardless of whether the agent or the member discovers the vulnerability and does not report it, uses the vulnerability to maliciously brush money, cheats through illegal means, or spreads rumors and slanders, those who attack the platform will unconditionally freeze their account after verification by the platform, and all account money will not be returned.
- 5.
If this platform finds that a member has repeatedly applied for an account, it reserves the right to cancel and withdraw all the member's preferential bonuses, as well as the profit generated by the preferential bonus. Each player, each address, each email address, each phone number, the same payment card/credit card number, and the shared computer environment (for example: Internet cafes, other public computers, etc.) can only have one member account, and various offers Only applicable to each customer's unique account on this platform.
- 6.
In order to prevent malicious money laundering, users must consume 30% of the recharge in the lottery game before they can withdraw (excluding activities), otherwise the finance will not be accepted.
- 7.
The platform customer service does not have any QQ or other contact information. The only way to jump to the online customer service is to click on the menu bar. Others are fake, please keep in mind that the deceived platform is not responsible for such issues.
- 8.
All recharge accounts on the platform are changed from time to time. Please be sure to open the recharge interface to get the latest receiving account before recharging. Any loss caused by the wrong recharge is free to bear, which has nothing to do with the platform.
- 9.
《FaChai》Entertainment will ask the player to provide supporting documents when necessary to verify the player's identity. Upon receiving relevant notifications, players must complete the review process before they can receive bonuses or withdrawals. If the player does not provide a certificate review as required, he agrees to automatically give up the entire account balance.
Liability statement
- 1.
Users must be at least 18 years old to use the platform services, please do not indulge in the game.
- 2.
Any operation performed after logging in with the account and password on this platform is regarded as a valid operation. Users are responsible for protecting their accounts, passwords and other personal privacy information. If the user’s personal data is improperly protected and the account is stolen (such as the Trojan horse virus, etc.), the user should immediately notify the superior agent or the platform to freeze the account, modify the data, and terminate the loss; the financial and property losses that have been caused are the The platform is not liable for compensation
- 3.
This platform uses "web-based online customer service" as the only way to provide users with instant consultation services. This platform does not guarantee the authenticity of services that users obtain from other means, and does not assume any responsibility for this.
- 4.
This platform recommends that users perform important operations such as personal password modification, betting, recharge, and withdrawal on the platform. The platform will not entrust others (any individual or group) to perform the above operations on behalf of the user. Any loss caused by the user through the operation of others, This platform does not assume responsibility.
- 5.
The mailbox bound by the user on this platform must be true and valid; once the mailbox is bound, it cannot be modified. The platform does not assume any responsibility for losses caused by personal error binding.
- 6.
The platform reserves the right to revise and update these terms and platform game rules from time to time. The revised and updated terms and game rules will take effect when they are announced. After the above-mentioned revisions and updates are announced, when the user continues to use the platform services, it is deemed that the user agrees and accepts the revision and update of the platform terms and game rules.
- 7.
This platform reserves the right to interpret and correct other unexplained matters or disputes.
Account Relative Questions
How is my account privacy
Don't worry, FaChai is the sole owner of users' personal information and FaChai will not provide, abandon or sell the information to any third party. All personal data will be destroyed when they do not need to be retained.When registering an account
Once the user name is submitted, it cannot be changed. Please choose a user name that is easy to remember and has a high security level, and keep it properly; the initial password is not secure. After login, please modify your password first.Data notes
When binding personal bank information, this platform allows you to bind five bank cards with different account numbers, but the cardholder’s name must be the same, and once the cardholder’s name is bound, no changes can be made. Remember.How to ensure account security
- 1.
After obtaining the account for the first time, please modify the initial login password and set the fund password, and set your password in time, and bind the bank account information you need to recharge or withdraw;
- 2.
Keep your login password and fund password properly. Do not trust others to ask for the login password, fund password and confidential information of your account for any reason. Regularly check the computer security to avoid the account being stolen by viruses and Trojan horses in the computer.
forget my password
Contact the online customer service to provide the corresponding information to reset the password, please do not disclose your personal information to others.Frequent Questions
About the Games
How many days I can check for my transaction record?
You may see your transaction record within 30 daysWhere can I check the game rules and how to play?
You may see the rules in the respective game window users are allowed to check the rules of the game.How do I know the history of game results?
The display method is different depending on the gaming company, but you can check the history from the Members in home menu, by clicking on Betting record to know the history of game results.What should you do when the internet is disconnected during game
If you are disconnected in the middle of or before or after the game, we will first check the game history. If the game is disconnected prematurely, the game will resume on the next login. If you encounter any problems, please contact us as soon as possible..Can I play games on my mobile?
Yes, you can play slots online using a smartphone. You can enjoy our online casino games via your internet browser, or download our app, which is available for both Android and iOS devices.Bank Related
Register your card
You can register 2 cards under your account, and one bank account only allowed to register under one user account. You are not allowed to share one bank card between multi-users. If you want to delete or modify your bank information, please contact us.Notice
- Please enter the correct bank information, such as bank, bank account number and payee name. You can not modify it after submit
- The bank account information is using for withdrawing money, you don't have to provide while you are registering with us. However, you have to register your bank account before you withdraw.
Security
Is FaChai safe?
After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology. The security of FaChai systems and applications are tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.Is my account save?
FaChai is using 2 different passwords for login and withdrawal; also you can using google-authenticator to secure in the next level. After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology.Fund security
FaChai cooperate with many international financial security institutions, we have developed industry-leading fund transaction security protection encryption technology, which fully guarantees the safety of users during recharge and withdrawal, and the performance is more stable and fast, which is trustworthy.。
You have to enter your fund password for every withdrawal.
You cannot modify the details
You can't see the bank details after you register your bank accountResponsible Gaming
We care about our players and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Operator, we provide the expertise to guide, advise and keep you playing safe. - 3.Withdrawal
- 4.Games
- 5.Terms and Conditions
- 6.Privacy and Security
- 7.Faqs
- 1.About Us
- 2.Deposit
Welcome to FaChai
-- award-winning online gaming provider.
Established in 2006, FaChai quickly developed its brand and reputation as the market leader in the global online gaming industry. The brand was founded with the principles of trust and credibility at its core, defining the ethos for the company's activities to this day. FaChai ; has consistently demonstrated a clear focus on enriching your gaming experience. The FaChai proudly offers you a wide variety of online gaming brands, each providing its own unique, entertaining and exciting range of games, opportunities, prizes and much more.Is it legal?
We run our casino under the Philippines gaming license, issued by the PAGCOR. The PAGCOR is an independent regulatory body that makes sure casinos adhere to the practices and regulations that apply to online casinos
This means we follow the most rigorous practices when it comes to player protection and responsible gaming, and that our Players are protected by the law.Is it secure?
Yes! we got tech team monitor 24/7 non stop all year. We adhere to the highest security standards and implement them in every area of our activity. With the use of the leading programs and protocols in this field, we ensure the safety and integrity of your personal information at all times.Deposit
The deposit options offered may vary depending on your country of residence, for accurate information on the methods available to you please visit the member center.
You will get the balance within 5 minutes in most of the timeAvailable Deposit Time
Open for 24 hoursDeposit Amount Limit
Bank Transfer：Bank Transfer: minimum 50 USD or equal, maximum 2000 USD or equal
Other ：minimum 80 USD or equal, maximum 3000 USD or equalMethods of Payment
What we supported: bank transfer and other
We are keep working on the payment solutions, if you don't get the balance within 20 minutes, please contact us for future informationWithdrawal
FaChai will payout with in 10 minutes in most of the time
Withdrawal Time
You may request a withdraw with 24 hrs FaChai will payout within 10 minutes in most of the time, please refer to a particular payment gateway.Withdrawal Amount
Minimum per request: 100 USD or equal.
Maximum per day: 100,000 USD or equal.
Note: you have to reach the turnover to have a withdrawal request.Withdrawal fee
We don't charge anything for withdrawing。Failing on withdrawal?
- If you have reached the turnover for withdrawal?
- If you have an active bonus, you cannot withdraw your bonus balance until the bonus is complete.
- If you provide the wrong bank information or the bank is frozen?
How to edit my personal information?
Please contact the customer support to change the correct bank account, payee name and so on.Here at FaChai , we provide a wide range of games
Live Casino
Real dealers, real action and real wins...it's the closest you can get to playing in a real casino!- Roulette: Place chips on your favourite numbers and see if Lady Luck is on your side!
- Blackjack: Get as close as you can to a total of 21, but be careful you don't go bust!
- Baccarat: Step up to the Baccarat table and test your skills!
Slot Games
With a simple format and fun features, online slots offer a relaxed, low-pressure gaming experience. There are tons of games to choose from, you can always find the one you like.
Each game has its own instructions, so even if you’ve never played slots online before, you’ll quickly get to understand which symbols to look out for and how paylines work.
Many online slots have free spins rounds where you can spin the reels without staking your cash and exciting features that offer you more chances to win cash prizes.Card Games(PVP)
At FaChai we pride ourselves on our unique software and approach to playing online. Card games are a stand-alone poker software, so you'll only play against other real players.
We are offering is one of the best you can find anywhere. With daily poker promotions and poker satellites, anyone from amateur to professional can enjoy serious wins with us.Lotto Games
Game introduction
In order to make the purchasing lottery more interesting, FaChai provides rich and interesting gameplay such as single, double, and direct selection. You can choose different gameplay to buy lottery.Single
Single betting is the most basic form of betting, that is, the buyer directly selects a specified number of numbers to form a lottery ticket according to the rules of the corresponding lottery.Duplex
Compared with single betting, multiple betting refers to a betting method in which the purchaser chooses more than the number of regular lottery numbers when buying a lottery ticket and forms a group of betting. Numbers exceeding the specified number will be arranged and combined into multiple lottery tickets according to the specified number of winning numbers. While increasing the chance of winning, the betting amount will increase accordingly.Direct election
Direct selection means that the selected number is the same as the lottery number and the order is the same to win the prize.Group selection
Number types other than direct selection are called group selection. The number selected by the group selection can be different in position and sequence from the winning numbers, but the numbers must be exactly the same to win the prize.Chase number
Number chase refers to the purchase of the same betting number for multiple consecutive periods; after a member initiates a task, the system will automatically purchase betting numbers for multiple consecutive periods as required by the task. Vientiane provides three types of tracking numbers: same time tracking, double tracking, and profit rate tracking.Chase rules:
- The player can initiate a number chase task at any time, and the player chases the number without affecting the purchase of other lottery tickets;
- Initiating an order for tracking number tasks, the amount required for tracking numbers will be deducted at one time. If the main account is not satisfied, the task will not be initiated;
- When the number chase task meets the number chase stop condition set by the player, the system will automatically terminate the number chase task. If there is still remaining outstanding number, the system will automatically refund the remaining number of the number chase amount to the player's lottery purchase account ；
- Players can cancel any unreceived number chase task or terminate the entire number chase task at any time. The amount of the number chase that has not been chased is automatically refunded to the player's lottery account.
- The maximum number of periods that can be tracked for high-frequency games is the total number of periods within 24 hours of the color. In case of order cancellation, the period will be skipped and the next period will be continued until the number chase stop condition set by the player is met or the chase is completed.
Cancel order
Players withdraw orders:
The cancellation of any color game must be done before the betting is stopped. After the current betting time expires, the cancellation operation will no longer be possible. The cancellation of the tracking order needs to go to the "View Tracking Information" to cancel the order.
Order cancellation due to no prize draw:
If the lottery number is not obtained for more than 24 hours, the system will withdraw the order and refund for the exceeding period, and the order will be postponed. After the order is cancelled, if the official lottery is drawn, the cancellation will still be processed.Award process
When you win the prize, the system will automatically distribute the prize, and all the prize money will be distributed to your account, which can be refreshed in the balance to check.Winning view
After the results of each lottery are announced, after logging in to FaChai, you can check the winning and bonus situation of your betting plan in the game record.Sport Games
Are you a football lover? Come to play with us! we have all the sport events worldwide you want- Football
- Basketball
- Baseball
- Tennis
- Table Tennis
- Badminton
- Boxing
- Chess
- Cycling
- Darts
- Golf
- Handball
- Horse Racing
- Ice Hockey
- Rugby
- Snooker
- Squash
- Valleyball
- Esports (online gaming competition)
- Vitur Sports
Terms and Conditions
《FaChai》is an online gaming platform operator that holds a legal business license of the Philippines and it's protected and restricted by relevant laws. Before logging in to use the services, please read the following carefully and confirm that the use of platform services complies with the laws and regulations of the country and place of residence. We do not take any responsibility for any violation of local regulations by users. Once the user login to the platform, it is deemed to have fully accepted all the regulations of the platform.
Transaction agreement
- 1.
In order to avoid disputes when betting on this website, members must read the rules set by this platform before entering the website. Once the customer enters this website with "I agree" to place a bet, it is deemed to have accepted this entertainment All agreements and rules of the platform.
- 2.
Please modify your login password and fund password regularly. Members are responsible for ensuring the confidentiality of their account and login information. Any online betting made with member account and password will be considered valid. Please change the password from time to time. If the account password is stolen, the platform will not be liable for compensation.
- 3.
Betting related terms:
- 1.
If online betting is not successfully submitted, the bet will be considered invalid.
- 2.
When the player is automatically or forcibly disconnected during the draw and there is no result, it will not affect the result of the draw settlement.
- 3.
If there is no prize draw on the official website or the result of the draw is wrong, the platform will refund the prize or purchase according to the actual situation;
- 4.
In the event of irresistible disasters, hacker intrusions, or network problems causing data loss, the announcement on this platform is the final plan.
- 5.
This platform will record all electronic transactions. If there is any dispute, this platform will take the betting record as the standard.
- 4.
If it is discovered by this platform that a member has made bets by improper methods (using plug-ins) or any betting that is harmful to the interests of the platform by individual or group betting in any abnormal manner, the platform reserves the right to cancel such bets and Bonus generated by betting, and deactivate the member account. Regardless of whether the agent or the member discovers the vulnerability and does not report it, uses the vulnerability to maliciously brush money, cheats through illegal means, or spreads rumors and slanders, those who attack the platform will unconditionally freeze their account after verification by the platform, and all account money will not be returned.
- 5.
If this platform finds that a member has repeatedly applied for an account, it reserves the right to cancel and withdraw all the member's preferential bonuses, as well as the profit generated by the preferential bonus. Each player, each address, each email address, each phone number, the same payment card/credit card number, and the shared computer environment (for example: Internet cafes, other public computers, etc.) can only have one member account, and various offers Only applicable to each customer's unique account on this platform.
- 6.
In order to prevent malicious money laundering, users must consume 30% of the recharge in the lottery game before they can withdraw (excluding activities), otherwise the finance will not be accepted.
- 7.
The platform customer service does not have any QQ or other contact information. The only way to jump to the online customer service is to click on the menu bar. Others are fake, please keep in mind that the deceived platform is not responsible for such issues.
- 8.
All recharge accounts on the platform are changed from time to time. Please be sure to open the recharge interface to get the latest receiving account before recharging. Any loss caused by the wrong recharge is free to bear, which has nothing to do with the platform.
- 9.
《FaChai》Entertainment will ask the player to provide supporting documents when necessary to verify the player's identity. Upon receiving relevant notifications, players must complete the review process before they can receive bonuses or withdrawals. If the player does not provide a certificate review as required, he agrees to automatically give up the entire account balance.
Liability statement
- 1.
Users must be at least 18 years old to use the platform services, please do not indulge in the game.
- 2.
Any operation performed after logging in with the account and password on this platform is regarded as a valid operation. Users are responsible for protecting their accounts, passwords and other personal privacy information. If the user’s personal data is improperly protected and the account is stolen (such as the Trojan horse virus, etc.), the user should immediately notify the superior agent or the platform to freeze the account, modify the data, and terminate the loss; the financial and property losses that have been caused are the The platform is not liable for compensation
- 3.
This platform uses "web-based online customer service" as the only way to provide users with instant consultation services. This platform does not guarantee the authenticity of services that users obtain from other means, and does not assume any responsibility for this.
- 4.
This platform recommends that users perform important operations such as personal password modification, betting, recharge, and withdrawal on the platform. The platform will not entrust others (any individual or group) to perform the above operations on behalf of the user. Any loss caused by the user through the operation of others, This platform does not assume responsibility.
- 5.
The mailbox bound by the user on this platform must be true and valid; once the mailbox is bound, it cannot be modified. The platform does not assume any responsibility for losses caused by personal error binding.
- 6.
The platform reserves the right to revise and update these terms and platform game rules from time to time. The revised and updated terms and game rules will take effect when they are announced. After the above-mentioned revisions and updates are announced, when the user continues to use the platform services, it is deemed that the user agrees and accepts the revision and update of the platform terms and game rules.
- 7.
This platform reserves the right to interpret and correct other unexplained matters or disputes.
Account Relative Questions
How is my account privacy
Don't worry, FaChai is the sole owner of users' personal information and FaChai will not provide, abandon or sell the information to any third party. All personal data will be destroyed when they do not need to be retained.When registering an account
Once the user name is submitted, it cannot be changed. Please choose a user name that is easy to remember and has a high security level, and keep it properly; the initial password is not secure. After login, please modify your password first.Data notes
When binding personal bank information, this platform allows you to bind five bank cards with different account numbers, but the cardholder’s name must be the same, and once the cardholder’s name is bound, no changes can be made. Remember.How to ensure account security
- 1.
After obtaining the account for the first time, please modify the initial login password and set the fund password, and set your password in time, and bind the bank account information you need to recharge or withdraw;
- 2.
Keep your login password and fund password properly. Do not trust others to ask for the login password, fund password and confidential information of your account for any reason. Regularly check the computer security to avoid the account being stolen by viruses and Trojan horses in the computer.
forget my password
Contact the online customer service to provide the corresponding information to reset the password, please do not disclose your personal information to others.Frequent Questions
About the Games
How many days I can check for my transaction record?
You may see your transaction record within 30 daysWhere can I check the game rules and how to play?
You may see the rules in the respective game window users are allowed to check the rules of the game.How do I know the history of game results?
The display method is different depending on the gaming company, but you can check the history from the Members in home menu, by clicking on Betting record to know the history of game results.What should you do when the internet is disconnected during game
If you are disconnected in the middle of or before or after the game, we will first check the game history. If the game is disconnected prematurely, the game will resume on the next login. If you encounter any problems, please contact us as soon as possible..Can I play games on my mobile?
Yes, you can play slots online using a smartphone. You can enjoy our online casino games via your internet browser, or download our app, which is available for both Android and iOS devices.Bank Related
Register your card
You can register 2 cards under your account, and one bank account only allowed to register under one user account. You are not allowed to share one bank card between multi-users. If you want to delete or modify your bank information, please contact us.Notice
- Please enter the correct bank information, such as bank, bank account number and payee name. You can not modify it after submit
- The bank account information is using for withdrawing money, you don't have to provide while you are registering with us. However, you have to register your bank account before you withdraw.
Security
Is FaChai safe?
After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology. The security of FaChai systems and applications are tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.Is my account save?
FaChai is using 2 different passwords for login and withdrawal; also you can using google-authenticator to secure in the next level. After logging in all information sent to and from the site is encrypted using 128-bit Secure Socket Layer (SSL) technology.Fund security
FaChai cooperate with many international financial security institutions, we have developed industry-leading fund transaction security protection encryption technology, which fully guarantees the safety of users during recharge and withdrawal, and the performance is more stable and fast, which is trustworthy.。
You have to enter your fund password for every withdrawal.
You cannot modify the details
You can't see the bank details after you register your bank accountResponsible Gaming
We care about our players and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Operator, we provide the expertise to guide, advise and keep you playing safe. - 3.Withdrawal
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